Product Description
All the pictures in our store are 100% taken from the original products. Because of light in different environments, different display screens, and other reasons, probably there will be a little chromatic aberration between picture and product. In addition, it is normal that the shoes have a little verflow glue, shoes in counters also have this problem. If you have any questions, feel free to contact us.
Please Choose Corresponding US Size According to the Length of Your feet and the Following Size Chart.The shoes’ size is according to the shoes’ tongue.
BUYER READING
Payment: Currently, you can pay by QIWI, Western Union, Visa and Boleto.
Packing: Generally,we send all of our shoes with original box.Although the original box will increase the freight cost because of its weight and volume.If you don’t need the box,you can leave a message when you place the order,we will refund you $3.00 coupon after you receive the shoes.
Shipment: We will send your orders in 1~7days(according to your orders quantity) after the payment.
Return&Refund: Return and exchange are accepted within 7 days since you receive the shoes before wearing. We are not responsible for any freight of returned shoes of incorrect size which are chosen by yourself. We refund your money or ship you another pair of correct size after we receive the returned shoes.If the product has been worn,sorry we cannot provide return and exchange service because it influences secondary sales,please understand.
Feedback: Positive feedback(5 stars) is very important to us, please think twice before leaving feedback.The products we sell are 100% original. I f you have any problem, please timely contact us, we will serve you immediately.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CrossFit Gear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.crossfit-gear.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
